Support

Profound Effects takes great pride in delivering prompt, personal, and professional customer support. If you are having a problem, we really want to help. However, we are a small company. Help us to help you by making use of our support communities (at Creative Cow and WWUG) and reading our FAQs first.

If these methods don’t meet your needs, please e-mail us at support@profoundeffects.com. Please describe your problem as best you can. Make sure to state which of our plug-ins you are using, as well as the platform you are on (example: After Effects on Mac OS X). Include your product serial number. We will respond as soon as we are able.

Always keep in mind our aim is to produce the best product possible. We value your feedback immensely and will work to address your concerns.